Nexon partners with Enghouse for Cloud contact centre
IT consulting provider, Nexon, has partnered with contact centre solutions provider, Enghouse Interactive to provide a new Cloud-based contact centre solution in the A/NZ market.
View ArticleBrimbank City Council deploys new ShoreTel technology
Unified communications (UC) company, ShoreTel, has deployed its new collaboration, contact centre and mobility solution for Brimbank City Council in Melbourne.
View ArticleBroadSoft acquires Transera
Unified communications and collaboration services company, BroadSoft, has acquired Transera, a provider of Cloud-based contact center software for SMB and large enterprises.
View ArticleQuality Connex becomes exclusive distributor for Vocalcom in A/NZ
Global provider of omnichannel Cloud-based contact centre software, Vocalcom, has signed on Sydney headquartered Cloud software and consulting company, Quality Connex, as an exclusive distributor.
View ArticlePyrios partners with Interactive Intelligence to launch new cloud contact...
Pyrios inks a deal with Interactive Intelligence to bring cloud contact centre services to the New Zealand and Australian markets.
View ArticleAussie contact centre sector shapes up to be lucrative market for MSPs
The Australian contact centre market, comprising software, services, call management and hardware, is set to be a growing market for local MSPs.
View ArticleDatacom wins $35M contract with Dept of Home Affairs
Datacom has been awarded a $35.2 million contract with the Department of Home Affairs through Datacom Connect.
View ArticleAvaya unveils new organisation Avaya Cloud
Avaya has announced Avaya Cloud, a newly formed organisation focused on driving cloud products and services for the company.
View ArticleRestructure sees Vodafone's Hobart staff face job losses
Vodafone plans to overhaul its contact centre structure, resulting in up to 100 of its Hobart contact centre employees being left without a job.
View ArticleGoogle is bringing its human-like conversational AI to the contact centre
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries.
View ArticleAvaya partners with Telstra for Defence contact centre migration
Avaya has won a five-year contract with the Australian Department of Defence for contact centre services.
View ArticleAvaya and Unisys strike partnership driven by enterprise customer demand
Avaya and Unisys have made official a partnership driven by increased demand from enterprise customers and larger organisations.
View ArticleVoiceFoundry rolls out Amazon Connect for Vision Australia
Vision Australia works with more than 27,000 Australians who are blind or have low vision, through 28 centres, 30 clinics and outreach programs.
View ArticleAvaya and Google delve deeper into contact centre AI
Avaya has revealed a further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better contact centre experiences for customers.
View ArticleAnalytics tech in the APAC contact centre market set to surge
Demand for analytics technology is set to surge in the contact centre applications market across the Asia Pacific in the coming years, new research suggests.
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